Technical Support Representative – Onsite | Quezon City

Quezon City – Metro Manila
Onsite Setup | Shifting Schedule

Build Your Career as Technical Support Representative at Caldwell

Caldwell is growing its technical support operations and is looking for motivated individuals to join our onsite team as Technical Support Representatives at our Quezon City site.

This opportunity is perfect for fresh graduates, career shifters, and high school graduates who want to start a stable and rewarding career in the BPO industry. If you’re searching for Technical Support jobs in Quezon City, this role provides comprehensive training, excellent employee benefits, and opportunities for long-term growth.

Role and Responsibilities

As a Technical Support Representative, you will provide assistance to customers facing technical issues with products, software, or services. Your main responsibilities will include:

• Responding to technical inquiries via inbound/outbound voice, chat, or email

• Troubleshooting and resolving software, hardware, or service-related issues

• Guiding customers through step-by-step solutions in a clear and professional manner

• Documenting customer interactions accurately in the support system

• Following company guidelines and meeting performance standards to ensure excellent service

This is a full-time onsite position with a shifting schedule, giving you exposure to diverse technical challenges and operational processes. Caldwell provides the tools, systems, and support needed for you to excel, making this an excellent starting point for those seeking Technical Support careers in Quezon City.

Qualifications and Requirements

We believe potential matters more than experience. To qualify, applicants must meet the following criteria:

• High School Graduate (Old Curriculum) or ALS Graduate

• Open to freshers and applicants without prior BPO experience

• Willing to work onsite in Quezon City.

• Comfortable handling voice-based accounts

• Flexible with shifting schedules

Strong communication skills, basic computer knowledge, and a customer-oriented mindset are advantages for anyone aiming to succeed in Technical Support jobs Quezon City.

Compensation and Employee Benefits

Caldwell offers a competitive compensation and benefits package designed to support your professional and personal needs:

• Competitive PHP-based salary package

• Paid training from day one

• Health Maintenance Organization (HMO) coverage plus 3 free dependents

• 28 paid leaves annually

• 13th Month Pay

• Company-sponsored trips, team activities, and retreats

These benefits ensure job stability and a supportive working environment as you grow your career in Technical Support jobs Quezon City.

Work Location and Environment

The role is based at Technical Support jobs Quezon City, a modern and accessible business center in Metro Manila. The site is close to public transportation, food establishments, and commercial areas, providing convenience for daily onsite work.

Career Growth at Caldwell

Caldwell is committed to employee development through structured training programs, performance coaching, and internal promotion opportunities. Many of our team leaders and managers started as CSRs, proving that career advancement is achievable within the company. Join us today and take the first step toward a long-term career with Caldwell through one of the most in-demand Technical Support jobs Quezon City.