Telco Account Representative – SM City North Edsa

SM City North Edsa – Metro Manila
Onsite Setup | Shifting Schedule

Build Your Career path in Telco Account at Caldwell

Caldwell is actively ramping up its Telco Account operations and is currently hiring motivated individuals for our onsite team located at SM City North Edsa. This opportunity is open to freshers, career shifters, and high school graduates who are eager to begin a stable and rewarding career in the BPO industry. If you are searching for Telco Account jobs in SM City North Edsa, this role offers comprehensive training, strong employee benefits, and long-term growth.

Role and Responsibilities

As a Customer Service Representative for a Telco Account, you will manage inbound and outbound voice interactions with customers regarding telecommunications services such as mobile plans, billing, internet connectivity, and technical support. Your primary responsibilities include addressing customer inquiries, resolving service-related concerns, documenting interactions accurately, and delivering a high-quality customer experience.

You will be expected to follow company protocols, meet performance metrics, and maintain professionalism in every interaction. This is a full-time onsite role with a shifting schedule, giving you exposure to a wide range of customer concerns within the telecommunications industry. Caldwell provides the tools, systems, and support necessary to help you succeed, making this an excellent opportunity for those interested in telco account roles in SM City North Edsa.

Qualifications and Requirements

We believe potential matters more than experience. To qualify, applicants must meet the following criteria:

• High School Graduate (Old Curriculum) or ALS Graduate

• Open to freshers and applicants without prior BPO experience

• Willing to work onsite in SM City North Edsa.

• Comfortable handling voice-based accounts

• Flexible with shifting schedules

Strong communication skills, basic computer knowledge, and a customer-oriented mindset are advantages for anyone aiming to succeed in Telco Account jobs in SM City North Edsa.

Compensation and Employee Benefits

Caldwell offers a competitive compensation and benefits package designed to support your professional and personal needs:

• Competitive PHP-based salary package

• Paid training from day one

• Health Maintenance Organization (HMO) coverage plus 3 free dependents

• 28 paid leaves annually

• 13th Month Pay

• Company-sponsored trips, team activities, and retreats

These benefits ensure job stability and a supportive working environment as you grow your career in Telco Account jobs in SM City North Edsa.

Work Location and Environment

The role is based at SM City North Edsa, a modern and accessible business center in Metro Manila. The site is close to public transportation, food establishments, and commercial areas, providing convenience for daily onsite work.

Career Growth at Caldwell

Caldwell is committed to employee development through structured training programs, performance coaching, and internal promotion opportunities. Many of our team leaders and managers started as CSRs, proving that career advancement is achievable within the company. Join us today and take the first step toward a long-term career with Caldwell through one of the most in-demand Telco Account jobs in SM City North Edsa.