Join our Customer Service team here in Caldwell!

Cebu City – Cebu
Onsite Setup | Shifting Schedule

Care for Pets, Build Your Career with Caldwell

Caldwell Communication is actively hiring Customer Service Representatives for a Pet Care Services (Healthcare) account in Cebu. Be part of a team that supports pet owners with their concerns, appointments, and pet wellness needs. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, giving you the stability and professional environment you need to grow your career in the BPO industry.

Why Become a Customer Service Representative at Caldwell?

We offer a career path filled with growth, purpose, recognition, and competitive compensation—while making a difference in the lives of pets and their owners.

Here’s what’s in store for you:

• Salary package ranging from PHP 15,000 to PHP 30,000 (based on comms, tenure, and exam performance)
• Monthly spiffs and RDOT/inbound bonuses depending on client needs
• Paid training from Day 1
• HMO coverage with up to 3 dependents
• 28 paid leaves for rest and recovery
• 13th-month pay and government-mandated benefits
• Company-sponsored retreats and engagement activities

Who We’re Looking For:

• High School, K12 graduates, SHS or college undergraduates (2nd year and up)
• Open to applicants with or without BPO experience
• Must have strong communication skills
• Must be comfortable assisting pet owners and handling pet-related concerns
• Willing to work onsite in Cebu on a shifting schedule
• Must be 18 years old and above
• Preferably residing within Cebu

Apply Now – Customer Service Representative (Pet Care Services Account)

Step into a Customer Service role with Caldwell and help pet owners through voice support. You’ll handle inquiries, assist with appointments, provide product or service information, and ensure a caring and reliable customer experience.

Ready to Rise?

Turn your love for pets into a meaningful career—join Caldwell’s Pet Care Services team today. Apply now and grow in a company that values compassion, service, and long-term success.