Customer Service Representative – Telco Davao City

Location: Onsite

Job Description

We are seeking a Customer Service Representative – Telco in Davao City to support customers with account inquiries, billing concerns, and service-related requests while ensuring accurate information and high-quality customer service.

In this role, you will handle customer interactions through phone, chat, or email, assisting with account services, resolving concerns, and providing clear guidance on telco-related issues. You will also manage documentation and ensure all customer interactions are properly recorded.

Qualifications

• At least High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
• With at least 6–12 months of customer service experience
• Strong English communication skills
• Customer-oriented with willingness to learn
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City
• Open to shifting schedules

Key Responsibilities

• Respond to customer inquiries via phone, chat, or email
• Provide guidance on account services, billing, and basic technical concerns
• Assist with account updates and documentation processes
• Accurately record all customer interactions
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.