Customer Service Associate Davao City

Location: Onsite

Job Description

We are hiring a Customer Service Associate in Davao City to support customers by handling inquiries, resolving concerns, and providing accurate information across voice, chat, and email channels while delivering excellent customer service.

In this role, you will communicate with customers professionally, assist with account and service-related concerns, and ensure all interactions are properly documented. You will also follow company procedures and maintain service quality standards in a fast-paced work environment.

This opportunity is ideal for fresh graduates and entry-level applicants looking to begin a stable career in the BPO industry.

Qualifications

• High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
• Open to fresh grads, experience is an advantage
• Strong English communication and customer service skills
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City
• Willing to work on a shifting schedule

Key Responsibilities

• Respond to customer inquiries via phone, chat, or email
• Provide accurate information about services, accounts, and processes
• Resolve customer concerns efficiently and professionally
• Document all customer interactions properly
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.