Customer Service Representative | Telcommunications Account – Davao City

Location: Davao City – Onsite

Job Description

The Customer Service Representative (CSR) for the Telco Account is responsible for assisting customers with mobile, internet, broadband, and general telecommunications concerns. This role focuses on delivering high-quality support to resolve technical and billing inquiries while maintaining a professional customer experience. It is an entry-level opportunity well-suited for individuals seeking to enter the BPO sector with extensive training and clear career growth opportunities.

Qualifications

• • • Educational Background: High School or Senior High School graduate (college-level education or a degree is an advantage).

    • Experience: No prior experience required; open to fresh graduates, beginners, and career shifters.

    • Communication Skills: Good English communication skills, both verbal and written.

    • Technical & Soft Skills: Basic computer skills, the ability to multitask, strong customer service orientation, and problem-solving capabilities.

    • Work Flexibility: Willingness to work onsite in Davao City on shifting schedules (including weekends, nights, and holidays).

Key Responsibilities

• • • Customer Support: Handle customer inquiries via phone, chat, or email channels related to telecommunications services.

    • Account & Billing Management: Assist customers with billing concerns, account updates, service requests, and plan modifications or upgrades.

    • Product Knowledge: Provide accurate information regarding various telco products, services, and current promotional offers.

    • Technical Troubleshooting: Identify and troubleshoot basic connectivity, hardware, and network service-related issues.

    • Issue Resolution: Handle and resolve customer complaints efficiently and professionally to maintain a positive experience.

    • Documentation: Record and log all customer interactions, complaints, and actions taken accurately into the system.

    • Escalation: Route complex technical bugs or high-level network concerns to the appropriate tier or internal technical support team when necessary.

    • Performance Metrics: Meet or exceed regular quality, productivity, and customer satisfaction (CSAT) targets.

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.