Customer Service Representative – Chat Support (Call Center | Davao City)
Onsite | Up to ₱23,000 Monthly Basic Salary | Full-time
COMPENSATION & BENEFITS
- Up to ₱23,000 monthly basic salary
- Competitive compensation package
- Performance-based incentives
- Paid training from Day 1
- Career growth and development opportunities
- Supportive and collaborative work environment
- Government-mandated benefits
- 13th Month Pay
Note: Compensation, incentives, and additional benefits may vary depending on the assigned account, client program, and employment offer. Complete details will be discussed during the recruitment process.
ROLE SUMMARY
We are looking for detail-oriented and customer-focused individuals to join our team as Customer Service Representatives – Chat Support. In this role, you will assist customers through chat by answering inquiries, resolving concerns, and providing accurate information in a timely and professional manner. Your goal is to deliver an excellent customer experience while maintaining quality and efficiency in every interaction.
This role is ideal for individuals who enjoy written communication, problem-solving, and building a rewarding career in the BPO industry.
KEY RESPONSIBILITIES
- Respond to customer inquiries through chat in a timely and professional manner
- Provide accurate information and appropriate solutions to customer concerns
- Resolve customer issues efficiently while maintaining a positive customer experience
- Document customer interactions, concerns, and resolutions accurately in the system
- Escalate complex issues to the appropriate support teams when necessary
- Maintain high standards of customer service and professionalism
- Meet established quality, productivity, and response time targets
- Adhere to company policies, procedures, and service standards
QUALIFICATIONS
- High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
- Good English communication skills, both written and verbal
- Strong written communication and customer service skills
- Fast and accurate typing skills with excellent attention to detail
- Basic computer proficiency and multitasking abilities
- Willing to work onsite in Davao City
- Willing to work on shifting schedules, including weekends and holidays
WORK SETUP
- Onsite work arrangement
- Full-time position
- Shifting schedule
- Paid training provided from Day 1
WHY JOIN US?
Join an organization that values continuous learning, collaboration, and career development. We provide structured training, ongoing coaching, and opportunities to strengthen your written communication, customer service, and problem-solving skills while building a rewarding career in the BPO industry.
LOCATION
Davao City (Onsite Only)
ABOUT CALDWELL COMMUNICATIONS
Caldwell Communications is committed to connecting talented professionals with rewarding opportunities in the BPO industry. We provide a professional recruitment experience and support candidates in building long-term careers through continuous learning, development, and growth opportunities.
APPLY TODAY
Are ready to take the next step in your career?, We encourage you to apply today. Join our team as a Customer Service Representative – Chat Support and grow your career in a dynamic, professional, and supportive work environment.