Customer Service Representative – Travel Account (Call Center | Davao City)
Onsite | Up to ₱26,000/month | Full-time
COMPENSATION & BENEFITS
Up to ₱26,000 monthly basic salary
Performance-based incentives and bonuses
Paid travel account training and upskilling programs
Clear career growth opportunities
ROLE SUMMARY
The Customer Service Representative – Travel Account will assist customers with flight bookings, hotel reservations, itinerary changes, cancellations, and general travel inquiries. You will ensure every customer receives excellent service through clear communication, accurate information, and efficient problem resolution.
This role is ideal for candidates searching for travel account jobs in Davao City, call center jobs in the Philippines, and career opportunities for applicants with at least 6 months of BPO experience.
WHAT YOU WILL DO
Handle customer inquiries via phone, chat, or email related to travel services
Assist with flight bookings, hotel reservations, cancellations, and itinerary changes
Provide accurate travel information including schedules, policies, and pricing
Resolve customer issues professionally and efficiently
Maintain high-quality customer service in every interaction
Document all customer interactions accurately in the system
Escalate complex travel concerns to the appropriate team when necessary
Meet quality, productivity, and customer satisfaction targets
QUALIFICATIONS
High School or Senior High School graduate (college level or graduate is an advantage)
Must have at least 6 months of BPO or call center experience
Good English communication skills (verbal and written)
Strong customer service orientation and interest in travel
Basic computer skills and ability to multitask
Willing to work onsite and on shifting schedules
WORK SETUP & TRAINING
Onsite work setup
Shifting schedule including weekends, nights, and holidays
Paid training provided from Day 1
WHY THIS ROLE
This is a great opportunity for candidates with at least 6 months of BPO experience who are looking to build a career in the travel industry. It provides structured training, valuable travel account experience, and long-term career growth in customer service.
LOCATION
Davao City (Onsite Only)
ABOUT CALDWELL COMMUNICATIONS
Caldwell Communications is currently hiring Customer Service Representatives for our Travel Account in Davao City. We offer a competitive salary of up to ₱26,000 per month, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.
Our office in Davao City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to advance their careers in the BPO industry. Applicants must have at least 6 months of BPO or call center experience and be ready to take the next step in their customer service career.
APPLY NOW
Start your career as a Customer Service Representative – Travel Account and build your future in a stable and growing industry.
Apply today and take the next step in your BPO career with Caldwell Communications.