Customer Service Representative – Telco & Technical Support Accounts (Call Center | Davao City)
Onsite | Up to ₱30,000/month | Full-time
COMPENSATION & BENEFITS
Up to ₱30,000 monthly salary package
Performance-based incentives and bonuses
Paid training from Day 1
Career growth and development opportunities
Supportive and collaborative work environment
Government-mandated benefits
13th Month Pay
ROLE SUMMARY
Caldwell Communications is hiring Customer Service Representatives for our Telco and Technical Support accounts in Davao City.
This opportunity is ideal for applicants with at least 6 months of BPO or call center experience who are looking to grow their careers in customer service and technical support. You'll assist customers with telecommunications services, account-related concerns, and basic technical troubleshooting while delivering exceptional support through phone, chat, or email.
WHAT YOU WILL DO
Handle customer inquiries via phone, chat, or email
Assist customers with telecommunications services, billing concerns, account updates, service requests, and plan changes
Provide basic technical troubleshooting for internet, software, hardware, and connectivity issues
Guide customers through step-by-step solutions in a clear and professional manner
Resolve customer concerns efficiently while delivering excellent customer service
Document customer interactions and resolutions accurately in the system
Escalate complex technical or account-related concerns to the appropriate support team
Meet quality, productivity, and customer satisfaction targets
QUALIFICATIONS
High School Graduate (Old Curriculum), Senior High School Graduate, ALS Graduate, College Level, or College Graduate
Must have at least 6 months of BPO or call center experience
Good English communication skills (verbal and written)
Basic computer knowledge
Strong customer service, communication, and problem-solving skills
Willing to work onsite in Davao City
Willing to work on shifting schedules, including weekends and holidays
WORK SETUP & TRAINING
Onsite work setup
Shifting schedule
Paid training provided from Day 1
WHY JOIN US?
Grow your career with one application and multiple opportunities. Whether you're assigned to our Telco or Technical Support account, you'll receive continuous coaching, paid training, and opportunities for long-term career advancement in a stable and supportive work environment.
LOCATION
Davao City (Onsite Only)
APPLY NOW
Start your next career move with Caldwell Communications as a Customer Service Representative for our Telco or Technical Support account.
Apply today and join a team where your experience can help you build a rewarding career.