Customer Service Representative – Healthcare Account (Call Center | Cebu City)
Onsite | Up to ₱26,000/month | Full-time
COMPENSATION & BENEFITS
Up to ₱26,000 monthly basic salary
Performance-based incentives and bonuses
Paid healthcare account training and upskilling programs
Clear career growth opportunities
ROLE SUMMARY
The Customer Service Representative – Healthcare Account will assist customers with healthcare-related inquiries such as benefits, coverage details, claims support, provider information, and account assistance. You will ensure every customer receives accurate information, professional support, and timely resolution of concerns.
This role is ideal for candidates searching for healthcare account jobs in Cebu City, call center jobs in the Philippines, and career opportunities for applicants with no BPO experience.
WHAT YOU WILL DO
Handle customer inquiries via phone, chat, or email related to healthcare services
Assist with benefits, coverage, claims, and provider information
Provide accurate healthcare plan details and support based on guidelines
Resolve customer concerns professionally and efficiently
Maintain high-quality customer service in every interaction
Document all customer interactions accurately in the system
Escalate complex healthcare concerns to the appropriate team when necessary
Meet quality, productivity, compliance, and customer satisfaction targets
QUALIFICATIONS
High School or Senior High School graduate (college level or graduate is an advantage)
No BPO or call center experience required
Good English communication skills (verbal and written)
Strong customer service orientation and attention to detail
Basic computer skills and ability to multitask
Willing to work onsite and on shifting schedules
WORK SETUP & TRAINING
Onsite work setup
Shifting schedule including weekends, nights, and holidays
Paid training provided from Day 1
WHY THIS ROLE
This is an excellent opportunity for candidates with or without BPO experience who are looking to build a career in the healthcare industry. It provides structured training, valuable healthcare account experience, and long-term career growth in customer service.
LOCATION
Cebu City (Onsite Only)
ABOUT CALDWELL COMMUNICATIONS
Caldwell Communications is currently hiring Customer Service Representatives for our Healthcare Account in Cebu City. We offer a competitive salary of up to ₱26,000 per month, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.
Our office in Cebu City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to advance their careers in the BPO industry. Applicants with no BPO or call center experience are welcome to apply and be ready to take the next step in their customer service career.
APPLY NOW
Start your career as a Customer Service Representative – Healthcare Account and build your future in a stable and growing industry.
Apply today and take the next step in your BPO career with Caldwell Communications.