Customer Service Representative – Hotel Reservation Account (Call Center | Cebu City)
Onsite | Up to ₱26,000/month | Full-time
COMPENSATION & BENEFITS
• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid hotel reservation training and upskilling programs
• Clear career growth opportunities
ROLE SUMMARY
The Customer Service Representative – Hotel Reservation Account will assist customers with hotel bookings, room availability, reservations, cancellations, modifications, and general accommodation inquiries. You will ensure a smooth booking experience by providing accurate information and excellent customer service.
This role is ideal for candidates searching for hotel reservation jobs in Cebu City, call center jobs in the Philippines, and entry-level CSR opportunities.
WHAT YOU WILL DO
• Handle customer inquiries via phone, chat, or email related to hotel reservations
• Assist with bookings, cancellations, modifications, and room availability checks
• Provide accurate information on rates, hotel policies, and accommodations
• Ensure smooth and efficient reservation processing
• Resolve customer concerns professionally and efficiently
• Document all customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets
QUALIFICATIONS
• High School or Senior High School graduate (college level or graduate is an advantage)
• No BPO or call center experience required
• Good English communication skills (verbal and written)
• Strong customer service orientation and attention to detail
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules
WORK SETUP & TRAINING
• Onsite work setup
• Shifting schedule including weekends, nights, and holidays
• Paid training provided from Day 1
WHY THIS ROLE
This is a strong opportunity for individuals looking for call center hiring in the Philippines, including applicants with no previous BPO experience. It provides structured training, real hospitality industry exposure, and long-term career growth in customer service.
LOCATION
Cebu City (Onsite Only)
ABOUT CALDWELL COMMUNICATIONS
Caldwell Communications is currently hiring Customer Service Representatives for our Hotel Reservation Account in Cebu City. We offer a competitive salary of up to ₱26,000 monthly, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.
Our office in Cebu City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to start or grow their career in the BPO industry. Applicants with no BPO or call center experience are welcome to apply.
APPLY NOW
Start your career as a Customer Service Representative – Hotel Reservation Account and build your future in a stable and growing industry.