Technical Support Representative (Call Center | Cebu City)
Onsite | Up to ₱26,000/month | Full-time
COMPENSATION & BENEFITS
• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid technical training and upskilling programs
• Clear career growth opportunities
ROLE SUMMARY
The Technical Support Representative will assist customers with technical concerns related to software, hardware, internet connectivity, and service issues. You will provide step-by-step troubleshooting, resolve technical problems, and ensure a smooth customer experience.
This role is ideal for candidates searching for technical support jobs in Cebu City, call center technical support hiring, and entry-level CSR opportunities.
WHAT YOU WILL DO
• Handle customer inquiries via phone, chat, or email
• Provide technical troubleshooting for software, hardware, and connectivity issues
• Guide customers through step-by-step solutions in a clear and simple manner
• Resolve service-related and technical concerns efficiently
• Document all issues, troubleshooting steps, and resolutions accurately in the system
• Escalate complex technical issues to higher-level support teams when necessary
• Maintain high-quality customer service in every interaction
• Meet quality, productivity, and resolution time targets
QUALIFICATIONS
• High School or Senior High School graduate (college level or graduate is an advantage)
• No BPO or call center experience required
• Good English communication skills (verbal and written)
• Strong problem-solving and analytical skills
• Basic computer knowledge and ability to troubleshoot simple issues
• Willing to work onsite and on shifting schedules
WORK SETUP & TRAINING
• Onsite work setup
• Shifting schedule including weekends, nights, and holidays
• Paid training provided from Day 1
WHY THIS ROLE
This is a strong opportunity for individuals looking for call center hiring in the Philippines, including applicants with no previous BPO experience. It provides structured training, real technical exposure, and long-term career growth in customer service and technical support.
LOCATION
Cebu City (Onsite Only)
ABOUT CALDWELL COMMUNICATIONS
Caldwell Communications is currently hiring Technical Support Representatives in Cebu City. We offer a competitive salary of up to ₱26,000 monthly, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.
Our office in Cebu City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to start or grow their career in the BPO industry. Applicants with no BPO or call center experience are welcome to apply.
APPLY NOW
Start your career as a Technical Support Representative and build your future in a stable and growing industry.