Technical Support Representative Jobs in Davao City | Call Center Hiring | Up to ₱23,000 Monthly Salary
Location: Davao City (Onsite)
Employment Type: Full-Time
Work Schedule: Shifting Schedule
Salary: Up to ₱23,000 Monthly Basic Salary
Looking for Technical Support Representative jobs in Davao City? Join our growing team and build a rewarding career in the BPO industry. We are hiring customer-focused individuals who are passionate about technology and committed to providing excellent customer service.
As a Technical Support Representative, you will assist customers with technical concerns involving software, hardware, internet connectivity, and other service-related issues while delivering accurate solutions and a positive customer experience.
Salary and Benefits
- Up to ₱23,000 monthly basic salary
- Competitive compensation package
- Performance-based incentives
- Paid training from Day 1
- Career growth and promotion opportunities
- Supportive and collaborative work environment
- Government-mandated benefits
- 13th Month Pay
Note: Salary, incentives, and additional benefits may vary depending on the assigned account, client program, qualifications, and final employment offer.
Job Description
As a Technical Support Representative, you will provide technical assistance and customer support through phone, chat, or email. Your primary responsibility is to diagnose technical concerns, guide customers through troubleshooting steps, and resolve issues efficiently while maintaining excellent customer satisfaction.
This role is ideal for individuals with strong communication skills, technical aptitude, and a passion for helping customers solve technical problems.
Key Responsibilities
- Respond to customer inquiries via phone, chat, or email
- Troubleshoot software, hardware, internet, and connectivity issues
- Guide customers through step-by-step technical solutions
- Resolve technical and service-related concerns efficiently
- Document customer interactions, troubleshooting steps, and resolutions accurately
- Escalate unresolved or complex issues to the appropriate support teams
- Maintain high customer satisfaction and quality standards
- Meet productivity, attendance, and performance targets
Qualifications
- High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate
- Good English communication skills, both verbal and written
- Strong analytical, troubleshooting, and problem-solving skills
- Basic computer proficiency and technical aptitude
- Customer service-oriented mindset
- Willing to work onsite in Davao City
- Willing to work on shifting schedules, including weekends and holidays
Work Setup
- Onsite work arrangement
- Full-time employment
- Shifting schedule
- Paid training provided from Day 1
Why Join Our Team?
Join a company that values continuous learning, employee development, and career growth. We provide structured training, ongoing coaching, and opportunities to strengthen your technical and customer service skills while building a long-term career in the BPO industry.
Whether you already have technical support experience or are looking to advance your career in customer service, this role offers a supportive environment where you can grow professionally.
Frequently Asked Questions
Do I need BPO experience to apply?
Some Technical Support Representative accounts are open to applicants without BPO experience, while others may require relevant customer service or technical support experience. Qualifications vary depending on the assigned account.
Is this an onsite job?
Yes. This is a full-time onsite Technical Support Representative position based in Davao City.
What is the salary for this position?
Qualified applicants may receive up to ₱23,000 monthly basic salary, depending on experience, qualifications, and the assigned account.
Is paid training included?
Yes. Successful applicants receive paid training beginning on their first day of employment.
What schedule will I work?
Technical Support Representatives work on a shifting schedule that may include weekends and holidays, depending on business requirements.
What technical issues will I support?
You may assist customers with internet connectivity, software installation, hardware troubleshooting, account access, passwords, device configuration, and other technical concerns.
Are there opportunities for career growth?
Yes. Employees receive continuous coaching, professional development, and opportunities for promotion into higher-level technical support, quality assurance, training, and leadership roles.
Apply for Technical Support Representative Jobs in Davao City
If you're searching for Technical Support Representative jobs in Davao City, Call Center jobs in Davao, Technical Support hiring, or BPO jobs in Davao City, this opportunity offers competitive compensation, paid training, and excellent career advancement opportunities.
Apply today and start building your career as a Technical Support Representative in Davao City.