Food Delivery Account Representative – Onsite | Makati

MakatiCity – Metro Manila
Onsite Setup | Shifting Schedule

Build Your Career with Caldwell

Caldwell is actively expanding its customer service operations for food delivery account representative and is currently hiring motivated individuals for our onsite team located in Makati. This opportunity is open to freshers, career shifters, and high school graduates who are eager to begin a stable and rewarding career in the BPO industry. If you are searching for opportunities in Makati, this role offers comprehensive training, strong employee benefits, and long-term growth.

Role and Responsibilities

As a Food Delivery Account Representative, you will handle inbound and outbound voice interactions with customers, riders, and partner merchants. Your main responsibilities will include addressing order inquiries, resolving delivery concerns, assisting with account-related issues, documenting interactions, and ensuring a smooth and positive customer experience.

You will be expected to follow company guidelines, meet performance standards, and maintain professionalism at all times.

This is a full-time onsite position with a shifting schedule, allowing exposure to diverse customer needs and operational processes. Caldwell provides the tools, systems, and support needed to help you perform effectively in your role, making this an excellent entry point for those exploring opportunities in Makati.

Qualifications and Requirements

We believe potential matters more than experience. To qualify, applicants must meet the following criteria:

• High School Graduate (Old Curriculum) or ALS Graduate
• Open to freshers and applicants without prior BPO experience
• Willing to work onsite in Makati
• Comfortable handling voice-based accounts
• Flexible with shifting schedules

Strong communication skills, basic computer knowledge, and a customer-oriented mindset are advantages for anyone aiming to succeed as a Food Delivery Account Representative.

Compensation and Employee Benefits

Caldwell offers a competitive compensation and benefits package designed to support your professional and personal needs:

• Competitive PHP-based salary package
• Paid training from day one
• Health Maintenance Organization (HMO) coverage plus 3 free dependents
• 28 paid leaves annually
• 13th Month Pay
• Company-sponsored trips, team activities, and retreats

These benefits ensure job stability and a supportive working environment as you grow your career in Makati.

Work Location and Environment

The role is based in Makati, one of Metro Manila’s leading business districts. The site is close to public transportation, food establishments, and commercial areas, providing convenience for daily onsite work.

Career Growth at Caldwell

Caldwell is committed to employee development through structured training programs, performance coaching, and internal promotion opportunities. Many of our team leaders and managers started in entry-level roles, proving that career advancement is achievable within the company.

Join us today and take the first step toward a long-term career with Caldwell as a Food Delivery Account Representative in Makati.