START YOUR CAREER WITH CALDWELL – TELCO NON-VOICE AGENT

Quezon City – Metro Manila
Onsite Setup | Shifting Schedule

Build Your Career with Caldwell as Telco Non-Voice Agent

Caldwell is currently hiring for a Telco Non-Voice Agent to join our growing telecommunications account. If you prefer chat and email support over calls, this opportunity is perfect for you.

Our Cubao site offers a convenient location with easy access to transportation, food establishments, and commercial areas. Working onsite allows you to receive proper training, guidance, and support from experienced leaders.

Why Join Caldwell in Quezon City

Our Cubao site is located in a highly accessible area in Quezon City, surrounded by malls, transport hubs, and dining options—making daily commute and work-life balance easier.

Working onsite allows you to:
• Receive hands-on training and guidance
• Collaborate closely with teammates and leaders
• Learn faster in a structured environment

At Caldwell, career growth is real. Many of our leaders started as agents and worked their way up.

What You Will Be Doing

As part of the customer service and telecommunications team, you will play an important role in ensuring that customers receive prompt and accurate assistance. Your responsibilities may include:

• Handle customer inquiries and concerns

• Provide accurate solutions and assistance

• Support account-related concerns (billing, updates, services)

• Ensure a positive customer experience in every interaction

• Follow company standards and performance metrics

This role is perfect for individuals who enjoy helping people and improving their communication skills.

Qualifications We Are Looking For

Caldwell aims to make this opportunity open and inclusive. You may apply if you meet the following criteria:

• 18 years old and above

• At least High School Graduate (Old Curriculum)

• Senior High School Graduate

• With good communication skills

• Willing to work onsite

• Open to shifting schedules

• Residing within Metro Manila

• With or without BPO experience

We welcome fresh graduates, first-time job seekers, and individuals seeking career stability. This Telco Non-Voice Agent serves as a strong entry point into the industry.

What You Can Expect from Caldwell

We believe that employees perform their best when they are supported, valued, and cared for. That’s why we offer:

• PHP 20,000 – PHP 28,000 salary

• HMO coverage (Day 1 for selected accounts)

• Night Differential Pay

• Paid Leaves

• Holiday & Overtime Pay

• Mental Wellness Program (Day 1)

• Free Medical Insurance upon regularization (with dependents)

•  Discounted medicines for employees

• Government benefits + 13th Month Pay

These benefits are designed to help you maintain balance, security, and overall well-being throughout your employment.

The Application Journey

To create a smooth hiring experience, all applicants must complete the ORC application form. While online submissions are welcome, onsite processing is preferred as it allows for faster evaluation, quicker interviews, and a higher hiring success rate.

Once onsite, our recruitment team will guide you through each step—from initial screening to final assessment—so you feel supported every step of the way. If you’re aiming to build a strong foundation for your professional life, this Telco Job at Caldwell opens doors to growth, learning, and long-term opportunities.