CSR for Hotel Reservation Specialist – Onsite 

 Metro Manila
Onsite Setup | Shifting Schedule

Make Your Dream at Caldwell Hotel Specialist

Caldwell is actively expanding its customer service operations and is currently hiring motivated individuals for our onsite team based in Metro Manila. This opportunity is open to freshers, career shifters, and high school graduates who are eager to begin a stable and rewarding career in the BPO industry. If you are searching for opportunities as a Hotel Reservation Specialist (CSR), this role offers comprehensive training, strong employee benefits, and long-term growth.

Role and Responsibilities

As a Hotel Reservation Specialist (CSR), you will handle inbound and outbound voice interactions with customers, focusing on hotel bookings and travel-related services. Your main responsibilities will include assisting customers with reservations, answering inquiries about hotel availability, rates, and amenities, modifying or canceling bookings, and ensuring a smooth and positive customer experience.

You will also document customer interactions accurately, follow company guidelines, meet performance standards, and maintain professionalism at all times.

This is a full-time onsite position with a shifting schedule, allowing exposure to diverse customer needs and reservation systems. Caldwell provides the tools, systems, and support needed to help you perform effectively in your role, making this an excellent entry point for those pursuing a career as a Hotel Reservation Specialist (CSR).

Qualifications and Requirements

We believe potential matters more than experience. To qualify, applicants must meet the following criteria:

• High School Graduate (Old Curriculum) or ALS Graduate
• Open to freshers and applicants without prior BPO experience
• Willing to work onsite within Metro Manila
• Comfortable handling voice-based accounts
• Flexible with shifting schedules

Strong communication skills, basic computer knowledge, and a customer-oriented mindset are key advantages for success in this role.

Compensation and Employee Benefits

Caldwell offers a competitive compensation and benefits package designed to support your professional and personal needs:

• Competitive PHP-based salary package
• Paid training from day one
• Health Maintenance Organization (HMO) coverage plus 3 free dependents
• 28 paid leaves annually
• 13th Month Pay
• Company-sponsored trips, team activities, and retreats

These benefits ensure job stability and a supportive working environment as you grow your career as a Hotel Reservation Specialist (CSR).

Work Location and Environment

The role is based within Metro Manila, offering access to major business districts, public transportation, food establishments, and commercial centers—providing convenience for daily onsite work.

Career Growth at Caldwell

Caldwell is committed to employee development through structured training programs, performance coaching, and internal promotion opportunities. Many of our team leaders and managers started as CSRs, proving that career advancement is achievable within the company.

Join us today and take the first step toward a long-term career as a Hotel Reservation Specialist (CSR) with Caldwell.