Call Center Associate

Caldwell Communications

About the Company:
Caldwell Communication is hiring Call Center Associates in Cebu City. We offer competitive salary, performance incentives, and paid training starting Day 1. Our company values a people-first culture with strong opportunities for career growth in a stable BPO environment.

Job Description:
We are looking for customer-focused individuals to join our team. You will assist customers by answering inquiries, providing accurate information, and resolving concerns through phone, email, or chat.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat
• Provide clear and accurate information about services and policies
• Resolve customer issues in a timely and professional manner
• Record customer interactions and updates
• Escalate complex concerns when needed
• Meet performance targets (productivity, quality, and customer satisfaction)

Schedule & Training:

• Shifting schedule (including nights, weekends, and holidays)
• Paid training on systems and customer service skills

Qualifications:

• High School or Senior High School graduate
• Good English communication skills
• Customer-oriented with problem-solving skills
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Cebu City