Customer Service Representative | Healthcare  – Davao City

Location: Davao City – Onsite

Job Description

Are you a recent graduate looking to break into the booming BPO industry? Or maybe you’re looking for a meaningful career change where you can actually make a difference?

You don’t need years of corporate experience to succeed here—we value your potential, your empathy, and your drive to learn. As a Healthcare CSR, you will be the compassionate voice (or digital helping hand) supporting patients and healthcare providers. We provide 100% paid training from day one to give you all the tools and confidence you need to thrive.

Qualifications

• • Educational Background: Open to Senior High School graduates, College Undergraduates, or Fresh Graduates of any course (Medical-allied degrees like Nursing, Biology, or Pharmacy are a plus but not required!).

  • Communication Skills: Strong verbal and written English communication skills (clear grammar, professional tone, and active listening).

  • Tech Savvy: Basic computer literacy, comfortable typing, and the ability to navigate multiple desktop applications simultaneously.

  • Mindset: Highly empathetic, detail-oriented, adaptable to shifting schedules, and eager to learn.

Key Responsibilities

• • Be the Guide: Assist members and healthcare providers with inquiries regarding health insurance coverage, claims, billing, and medical appointments.

  • Solve Problems: Actively listen to customer needs and provide accurate, empathetic solutions using our internal systems.

  • Keep Things Organized: Accurately document all customer interactions and updates in the healthcare database.

  • Collaborate: Work closely with a supportive team and team leaders to meet quality performance standards.

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.

Non-Voice Customer Service Representative – Davao City

Location: Davao City – Onsite

Job Description

We are seeking Non-Voice Customer Service Representatives to assist customers through chat platforms. In this role, you will handle inquiries, billing concerns, and account-related requests while ensuring accurate information and efficient, high-quality support at all times. This is a 100% written communication role.

Qualifications

• Educational Background: High School Graduate (Old Curriculum), ALS Graduate, or Senior High School Graduate.

• Experience: Open to fresh graduates and entry-level applicants; prior BPO or customer service experience is an advantage.

• Communication Skills: Strong written English communication skills (grammar, spelling, and professional tone).

• Technical Skills: Basic computer literacy, comfortable navigating multiple systems, and strong multitasking ability.

• Attributes: Customer-focused, highly detail-oriented, and adaptable.

• Work Setup: Willing to work 100% onsite at our Davao City location and open to shifting schedules, including nights, weekends, and holidays.

Key Responsibilities

• Financial Growth: Competitive base pay and performance-based incentives.

• No Phone Calls: A 100% non-voice, chat-based work environment.

• Career Advancement: Clear pathways for career growth and internal promotions.

• Health & Benefits: HMO coverage, paid leaves, and complete government benefits (SSS, PhilHealth, Pag-IBIG).

• Paid Training: Full compensation while you learn the ropes.

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.