COLLECTIONS ACCOUNT AGENT

Onsite | Cebu City

Job Description:

• Contact customers regarding unpaid or overdue accounts

• Remind clients about payment deadlines and outstanding balances

• Negotiate payment arrangements and provide available solutions

• Handle customer concerns professionally and respectfully

• Update payment records and customer account information accurately

• Follow company policies and compliance procedures during calls

• Meet collection and performance targets

Qualifications:

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate

• With or without BPO experience

• Good English communication skills

• Strong negotiation and problem-solving skills

• Willing to work onsite and on a shifting schedule

• Basic computer navigation knowledge

• Able to remain professional when handling difficult conversations

• Open to beginners and career shifters