Non-Voice Customer Service Representative Davao City

Location: Onsite

Job Description

We are seeking a Non-Voice Customer Service Representative in Davao City to support customers through chat, email, and back-office tasks. In this role, you will handle inquiries, resolve concerns, and ensure accurate information is provided while maintaining high-quality service standards.

You will assist customers without handling calls, making this role ideal for individuals who prefer written communication. You will also manage documentation, monitor requests, and ensure all interactions are properly recorded.

This position is perfect for fresh graduates and entry-level candidates looking to start a career in the BPO industry.

Qualifications

• Open to freshers and college graduates
• Strong written English communication skills
• Customer-oriented with attention to detail
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City
• Open to shifting schedules

Key Responsibilities

• Respond to customer inquiries via chat support channels
• Assist with billing concerns, sales inquiries, and account updates
• Provide accurate information and timely resolutions
• Document all customer interactions properly
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.