CALL CENTER AGENT – NON VOICE
Cebu City | Onsite
Caldwell Communication

Job Description

We are hiring Non-Voice Customer Service Representatives to assist via chat, email, and messaging platforms without phone interaction.

Responsibilities:

• Respond to customer inquiries via chat or email

• Provide accurate information on products, services, or accounts

• Resolve customer concerns efficiently and professionally

• Log all interactions in the system

• Escalate complex issues to supervisors when necessary

• Maintain service quality and customer satisfaction metrics

Schedule & Training:

• Shifts may include nights, weekends, and holidays

• Paid training on non-voice tools and procedures

Requirements:

• At least a High School or Senior High School graduate

• Strong written English communication skills

• Customer-focused, detail-oriented, and solution-driven

• Basic computer skills and multitasking ability

• Willing to work onsite in Cebu City