Customer Service Representative – Technical
Cebu City | Onsite
Caldwell Communication

About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer competitive salary packages, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive work environment designed to help you succeed in the BPO industry.

Job Description:
We are looking for Technical Customer Service Representatives to assist clients experiencing technical issues by providing troubleshooting support, clear solutions, and professional guidance.

Responsibilities:
• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients through step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved concerns to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training:
• Shifts may include nights, weekends, and holidays
• Paid technical training provided

Requirements:
• At least a High School or Senior High School graduate
• Strong English communication and problem-solving skills
• Customer-focused and analytical mindset
• Basic computer skills and multitasking ability
• Willing to work onsite in Cebu City