Call Center Associate
Cebu City | Onsite

Job Summary:
We are seeking dedicated, customer-oriented individuals to join our team as Call Center Associates. In this role, you will assist customers by handling inquiries, providing accurate information, and resolving concerns through phone, email, or chat support.

Key Responsibilities:
• Handle customer inquiries in a timely and professional manner
• Provide accurate information regarding services, processes, and company policies
• Resolve customer concerns while maintaining high customer satisfaction
• Document interactions, issues, and resolutions in the system
• Escalate unresolved or complex concerns to the appropriate teams
• Meet productivity, quality, and customer satisfaction targets

Schedule & Training:
• Willing to work on shifting schedules, including nights, weekends, and holidays
• Paid training on systems, processes, and customer service best practices

Qualifications:
• At least a High School or Senior High School graduate
• Strong English communication skills, both written and verbal
• Customer-focused mindset with attention to detail and problem-solving skills
• Basic computer proficiency and multitasking ability
• Willing to work onsite in Cebu City