Telco CSR Davao City | Customer Service Representative

Location: Onsite

Job Description

We are seeking a Telco CSR in Davao City to support customers with account inquiries, billing concerns, and service-related requests while ensuring accurate information and excellent customer service.

In this role, you will assist customers through phone, chat, or email by providing guidance on account services, resolving concerns, and handling basic telco-related issues. You will also ensure proper documentation and accurate recording of all customer interactions.

This position is ideal for fresh graduates and entry-level candidates looking to start a stable career in the BPO industry.

Qualifications

• At least High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
• No BPO experience required — experience is an advantage
• Strong English communication skills
• Customer-oriented with willingness to learn
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City
• Open to shifting schedules

Key Responsibilities

• Respond to customer inquiries via phone, chat, or email
• Provide guidance on account services, billing, and basic technical concerns
• Assist with account updates and documentation processes
• Accurately record all customer interactions
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.