Customer Service Representative – Healthcare Davao City

Location: Onsite

Job Description

We are seeking a Customer Service Representative – Healthcare in Davao City to support patients and clients with healthcare-related inquiries, insurance concerns, and service requests while ensuring accurate information and excellent customer service.

In this role, you will assist customers through phone, chat, or email by providing guidance on healthcare services, claims, and coverage. You will also help with documentation processes and ensure all customer interactions are properly recorded.

This position is ideal for fresh graduates and entry-level candidates looking to start a career in the healthcare and BPO industry.

Qualifications

• High School or Senior High School graduate (College level preferred)
• Open to fresh grads, experience is an advantage
• Strong English communication skills
• Customer-oriented with attention to detail
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City
• Open to shifting schedules

Key Responsibilities

• Respond to patient and client inquiries via phone, chat, or email
• Provide guidance on healthcare services, claims, and coverage
• Assist with documentation and claim-related processes
• Accurately record all customer interactions
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.