Technical Account Agent
Cebu City | Onsite
Caldwell Communication

Job Description:

We are looking for Technical Account Agents to assist customers experiencing technical issues by providing troubleshooting support, clear solutions, and professional guidance.

Responsibilities:
• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide customers through step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved concerns to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training:
• Shifts may include nights, weekends, and holidays
• Paid technical training provided

Requirements:
• At least a High School or Senior High School graduate
• Strong English communication and problem-solving skills
• Customer-focused and analytical mindset
• Basic computer skills and multitasking ability
• Willing to work onsite in Cebu City