Customer Service Representative – Retail

📍 Cebu City | Onsite
Caldwell Communication

Job Description

We are looking for Customer Service Representatives who will assist customers with inquiries, purchases, returns, and other retail-related concerns while delivering excellent customer service.

Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide accurate product and pricing information
• Assist customers with orders, returns, and exchanges
• Maintain accurate records of transactions and customer interactions
• Escalate complex concerns to the appropriate team or supervisor
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training

• Must be willing to work on shifting schedules, including nights, weekends, and holidays
• Paid training provided for retail systems, tools, and customer service processes

Qualifications

• At least a High School or Senior High School graduate
• Strong English communication skills
• Customer-focused with strong attention to detail
• Basic computer knowledge and multitasking skills
• Willing to work onsite in Cebu City