Telco Support Associate Davao City

Location: Onsite

Job Description

We are looking for a Telco Support Associate in Davao City to assist customers with account concerns, billing inquiries, and telco-related service requests while delivering excellent customer support.

In this role, you will communicate with customers through phone, chat, or email support channels, provide accurate account assistance, and help resolve common service concerns in a timely and professional manner. You will also ensure customer interactions are properly documented and aligned with company procedures.

This opportunity is ideal for fresh graduates and entry-level applicants who want to build a stable and rewarding career in the BPO industry.

Qualifications

• At least High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
• No BPO experience required — experience is an advantage
• Strong English communication skills
• Customer-oriented with willingness to learn
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City
• Open to shifting schedules

Key Responsibilities

• Respond to customer inquiries via phone, chat, or email
• Provide guidance on account services, billing, and basic technical concerns
• Assist with account updates and documentation processes
• Accurately record all customer interactions
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.