Customer Service Representative – Healthcare Davao City

Location: Onsite

Job Description

We are hiring a Healthcare Account Associate in Davao City to provide support for healthcare-related inquiries, account concerns, claims, and service requests while delivering excellent customer service.

In this role, you will assist customers through phone, chat, or email by providing accurate information about healthcare services, account details, and coverage-related concerns. You will also ensure all customer interactions are properly documented and handled according to company procedures.

This opportunity is ideal for fresh graduates, career shifters, and entry-level applicants who want to build a long-term career in the BPO and healthcare support industry.

Qualifications

• High School or Senior High School Graduate
• No experience required; experience is an advantage
• Good English communication skills
• Basic computer knowledge and navigation skills
• Customer-oriented with strong attention to detail
• Willing to work onsite in Davao City

Key Responsibilities

• Assist customers with healthcare-related inquiries and account concerns
• Provide accurate information about healthcare services and coverage
• Handle customer concerns in a professional and timely manner
• Document customer interactions and account updates accurately
• Escalate complex concerns to the appropriate team when necessary
• Maintain quality service and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.