Financial Account Agent
Cebu City | Onsite

Job Description

We are hiring Financial Account Agents to help customers with account inquiries, payments, billing concerns, and other account-related requests. You will provide friendly and professional support while ensuring a positive customer experience.

Responsibilities:
• Answer customer inquiries via phone, email, or chat
• Assist with payments, billing concerns, and account updates
• Provide accurate information and support
• Document customer interactions in the system
• Escalate complex concerns when needed
• Meet customer service and quality standards

Schedule & Training:
• Shifting schedules, including nights, weekends, and holidays
• Paid training provided

Qualifications:
• At least a High School or Senior High School graduate
• Good English communication skills
• Customer-friendly and willing to learn
• Basic computer skills
• Able to multitask and work in a fast-paced environment
• Willing to work onsite in Cebu City