Customer Service Representative – Financial | Davao City

Location: Davao City – Onsite

Job Description

We are actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our conveniently located office provides a stable and professional setting, giving you the opportunity to build a long-term career in the BPO industry.

In this role, you will work as a Financial Customer Service Representative to assist clients with account inquiries, billing concerns, and transaction-related requests while ensuring accurate information and quality service at all times.

No prior experience is required—we provide complete, paid training to give you all the tools you need to succeed!

Qualifications

• • High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate

  • No experience required (Freshers are welcome)

  • Good English communication skills

  • Customer-focused with attention to detail

  • Basic computer knowledge and multitasking ability

  • Willing to work onsite in Davao City

  • Willing to work on a shifting schedule (including nights and weekends)

Key Responsibilities

• • Respond to customer inquiries via phone, chat, or email.

  • Provide guidance on financial accounts, payments, and billing concerns.

  • Assist with account updates and transaction-related processes.

  • Accurately document all customer interactions.

  • Escalate complex issues to supervisors when needed.

  • Maintain service quality and customer satisfaction standards.

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.