Financial Account Associate Davao City

Location: Onsite

Job Description

We are hiring a Financial Account Associate in Davao City to assist customers with account-related inquiries, billing concerns, payment transactions, and general financial account support while providing excellent customer service.

In this role, you will communicate with customers through phone, chat, or email to provide accurate information regarding account services, payments, and billing matters. You will also ensure customer concerns are resolved efficiently and all interactions are properly documented.

This opportunity is ideal for fresh graduates, career shifters, and entry-level applicants who want to build a long-term career in the BPO and financial services industry.

Qualifications

• High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate

• Open to fresh grads, experience is an advantage

• Good English communication skills

• Basic computer knowledge and navigation skills

• Customer-focused with willingness to learn

• Willing to work onsite in Davao City

Key Responsibilities

• Assist customers with account inquiries and service-related concerns

• Provide accurate information about billing, payments, and account services

• Handle customer concerns in a professional and timely manner

• Document customer interactions and account updates accurately

• Escalate complex concerns to the appropriate team when necessary

• Maintain quality service and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.