Customer Service Representative Davao City

Location: Onsite

Job Description

We are seeking a Customer Service Representative in Davao City to assist customers with inquiries, resolve concerns, and provide accurate information across voice, chat, and email channels while ensuring a positive customer experience.

In this role, you will handle customer interactions, address service-related concerns, and provide timely and professional support. You will also document all interactions accurately and follow company processes to maintain service quality standards.

This position is ideal for fresh graduates and entry-level candidates looking to start a career in the BPO industry.

Qualifications

• High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
• Open to fresh grads, experience is an advantage
• Strong English communication and customer service skills
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City

Key Responsibilities

• Respond to customer inquiries via phone, chat, or email
• Provide accurate information about services, accounts, and processes
• Resolve customer concerns efficiently and professionally
• Document all customer interactions properly
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.