CSR – Non Voice Account

Cubao, Quezon City – Metro Manila
Onsite Setup | Shifting Schedule

Start Your Career as a CSR – Non Voice Account in Quezon City

We are currently looking for CSR – Non Voice Account based in Quezon City. This role is ideal for individuals who prefer assisting customers through chat or email support instead of phone calls.

Whether you are a first-time job seeker, a career shifter, or someone looking to start in the BPO industry, this opportunity offers a stable work environment, structured training, and the chance to grow professionally.

Role and Responsibilities

As a Non-Voice Customer Service Representative, your main role is to assist customers through written communication channels. You will help resolve concerns, provide accurate information, and ensure customers receive timely support.

Your daily tasks may include:

• Responding to customer inquiries through chat or email support channels

• Assisting with account concerns, product information, or service requests

• Providing clear and accurate solutions to customer issues

• Recording and updating customer interactions in the system

• Maintaining professionalism and delivering a positive customer experience

This is a full-time onsite role in Quezon City with a shifting schedule, which may include evenings, weekends, or holidays depending on operational needs.

Qualifications and Requirements

Applicants must meet the following requirements:

• At least High School Graduate (Old Curriculum)

• Senior High School Graduate (New Curriculum)

• Students, career shifters (STADS), and fresh applicants are welcome to apply

• Willing to work onsite in Quezon City

• Willing to work on a shifting schedule

• At least 18 years old

Applicants with basic computer knowledge, attention to detail, and good written communication skills will have an advantage in this non-voice support role.

Compensation and Employee Benefits

Caldwell offers a competitive compensation and benefits package designed to support your professional and personal needs:

• Competitive PHP-based salary package

• Paid training from day one

• Health Maintenance Organization (HMO) on Day 1

• 13th Month Pay

• Company-sponsored trips, team activities, and retreats

These benefits ensure job stability and a supportive working environment as you grow your career in CSR – Non Voice Account

Work Location and Environment

This position is based in Quezon City, Metro Manila, a major business and commercial district with easy access to transportation and nearby establishments. The onsite setup allows employees to collaborate with teammates, receive direct support from supervisors, and develop their customer service skills in a structured environment.

Career Growth at Caldwell

Working as a CSR – Non Voice Account support is a great entry point for individuals who want to build long-term careers in the BPO industry. Through training, coaching, and performance-based opportunities, employees can develop new skills and potentially move into higher roles within the organization.