Customer Service Representative

Location: Quezon City (Onsite)
Company: Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive, people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional setting you need to grow your career in the BPO industry.

Job Description

We are seeking Customer Service Representatives to assist clients with inquiries, provide accurate information, and resolve concerns across multiple channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide accurate information about services, processes, or policies
• Resolve issues promptly and professionally
• Maintain records of all customer interactions and updates
• Escalate unresolved or complex issues to supervisors
• Meet productivity, quality, and customer satisfaction targets

Schedule & Training

• Shifting schedules, including nights, weekends, and holidays
• Paid training on company systems, processes, and customer service best practices

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication skills (written and spoken)
• Customer-focused, detail-oriented, and problem-solving mindset
• Basic computer literacy and multitasking skills
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary with performance-based incentives
• Supportive and collaborative work environment
• Opportunities for professional development, coaching, and career advancement

Apply Now

Join Caldwell Communication as a Customer Service Representative and help deliver exceptional customer support while building a rewarding career in the BPO industry.