Customer Service Representative – Healthcare Account – Davao City

Location: Davao City – Onsite

Job Description

The Customer Service Representative will assist customers with healthcare-related inquiries such as benefits, coverage details, claims support, provider information, and account assistance. The role focuses on ensuring every customer receives accurate information, professional support, and timely resolution of concerns.

Qualifications

• • Educational Background: High School or Senior High School graduate (college level or graduate is an advantage).

  • Experience: No prior experience required; open to fresh graduates and career shifters.

  • Communication Skills: Good English communication skills (both verbal and written).

  • Technical Skills: Basic computer skills and the ability to multitask.

  • Attributes: Strong customer service orientation and high attention to detail.

  • Work Setup Requirements: Willingness to work onsite in Davao City and adapt to shifting schedules (including weekends, nights, and holidays).

Key Responsibilities

• • Customer Support: Handle customer inquiries via phone, chat, or email regarding healthcare services, benefits, coverage, claims, and provider information.

  • Issue Resolution: Resolve customer concerns professionally, efficiently, and in accordance with established guidelines.

  • Documentation & Escalation: Accurately document all customer interactions in the system and escalate complex healthcare concerns to the appropriate team when necessary.

  • Performance Metrics: Meet defined quality, productivity, compliance, and customer satisfaction targets.

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.