Join our Customer Service team here in Caldwell!

Cebu City – Cebu
Onsite Setup | Shifting Schedule

Take Charge of Your Career in Retail Support with Caldwell

Caldwell Communication is actively hiring Customer Service Representatives for Retail accounts in Cebu. Be part of a dynamic team assisting customers with orders, product inquiries, returns, and delivery concerns while building a stable and rewarding career. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, giving you the stability and professional environment you need to succeed in the BPO industry.

Why Become a Customer Service Representative at Caldwell?

We offer a career path focused on growth, customer experience, and long-term success in the retail industry.

Here’s what’s in store for you:

• Salary package ranging from PHP 15,000 to PHP 25,000 (based on comms, tenure, and exam performance)
• Monthly incentives, spiffs, and performance-based bonuses
• Paid training from Day 1 (including retail account training)
• HMO coverage with up to 3 dependents
• 28 paid leaves for rest and recovery
• 13th-month pay and government-mandated benefits
• Company-sponsored retreats and engagement activities

Who We’re Looking For:

• High School, K12 graduates, SHS or college undergraduates (2nd year and up)
• Open to applicants with or without BPO experience
• Must have strong communication and problem-solving skills
• Customer-focused and comfortable handling order-related concerns
• Willing to work onsite in Cebu on a shifting schedule
• Must be 18 years old and above
• Preferably residing within Cebu

Apply Now – Customer Service Representative (Retail Account)

Step into a Customer Service role with Caldwell and assist customers with retail-related concerns such as orders, returns, product inquiries, and delivery updates. You’ll ensure a smooth and satisfying shopping experience for every customer.

Ready to Rise?

Build a rewarding career in the retail industry with Caldwell. Apply now and grow in a company that values customer experience, performance, and long-term success.