Customer Service Representative | Hotel Reservation Account– Davao City

Location: Davao City – Onsite

Job Description

The Customer Service Representative – Hotel Reservation Account will assist customers with hotel bookings, room availability, reservations, cancellations, modifications, and general accommodation inquiries. You will ensure a smooth booking experience by providing accurate information and excellent customer service.

This role is ideal for candidates searching for hotel reservation jobs in Davao City, call center jobs in the Philippines, and entry-level CSR opportunities with no experience required.

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• No experience required
• Open to fresh graduates and career shifters
• Good English communication skills (verbal and written)
• Strong customer service orientation and attention to detail
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules

Key Responsibilities

 • Handle customer inquiries via phone, chat, or email related to hotel reservations
• Assist with bookings, cancellations, modifications, and room availability checks
• Provide accurate information on rates, hotel policies, and accommodations
• Ensure smooth and efficient reservation processing
• Resolve customer concerns professionally and efficiently
• Document all customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.