Customer Service Representative – Technical Support Davao City

Location: Onsite

Job Description

We are seeking a Customer Service Representative – Technical Support in Davao City to assist customers with technical concerns, troubleshooting issues, and providing accurate solutions while ensuring a smooth customer experience.

In this role, you will support customers through phone, chat, or email by resolving internet, software, and account-related concerns. You will guide customers through step-by-step troubleshooting processes, document all interactions properly, and ensure service quality standards are maintained.

This position is ideal for candidates with technical support experience who are looking to grow their career in the BPO industry.

Qualifications

• High School or Senior High School graduate (College level preferred)
• At least 1 year BPO experience with Technical Support background
• Must have stable internet connection at home
• Strong English communication and problem-solving skills
• Basic computer troubleshooting knowledge
• Willing to work onsite in Davao City
• Open to shifting schedules

Key Responsibilities

• Respond to customer inquiries via phone, chat, or email
• Troubleshoot internet, software, or account-related technical concerns
• Guide customers through step-by-step solutions
• Accurately document all issues and resolutions
• Escalate complex technical cases to higher support teams when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.