Customer Service Representative – Chat Support
Metro Manila (Onsite)
Caldwell Communication

Job Type: Full-time

About the Company

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer competitive compensation, performance-based incentives, paid training starting Day 1, and clear opportunities for career growth in a supportive, people-first environment. Our offices are conveniently located and easily accessible, giving you a stable and professional workplace to build your career in the BPO industry.

Job Description

We are looking for a Customer Service Representative – Chat Support who will handle customer support through chat, email, and messaging platforms, with no phone interaction required.

Key Responsibilities

• Respond to customer inquiries via chat and email

• Provide accurate information about products, services, and accounts

• Resolve customer concerns efficiently and professionally

• Document all interactions in the system

• Escalate complex issues to the appropriate team

• Maintain service quality and customer satisfaction

Schedule & Training

• Willing to work shifting schedules, including nights, weekends, and holidays

• Paid training provided (non-voice tools and processes)

Qualifications

• High School or Senior High School graduate (College level/graduate preferred)

• Strong written English communication skills

• Customer-focused and detail-oriented

• Basic computer skills with the ability to multitask

• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary with performance incentives

• Paid training from Day 1

• Career development and growth opportunities

• Supportive and collaborative work environment

Apply Now

Start your non-voice customer service career with Caldwell Communication. Apply today and be part of a team that values growth, support, and excellence in service.