Customer Service Representative – Healthcare – Davao City

Location: Onsite

Job Description

We are seeking a Healthcare Customer Service Representative in Davao City to support patient inquiries, insurance concerns, and service-related requests. In this role, you will ensure accurate information is provided while maintaining high-quality customer service standards.

You will communicate with customers through phone, chat, or email, helping them understand healthcare services, claims, and coverage. You will also assist with basic documentation and ensure all interactions are properly recorded.

This position is ideal for individuals looking to start a career in the BPO industry, especially in healthcare accounts where stability and growth opportunities are strong.

Qualifications

To qualify for this role, candidates must meet the following:

• High School or Senior High School graduate
• Strong English communication skills
• Customer-oriented with attention to detail
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City

Key Responsibilities

As a Healthcare Customer Service Representative Davao City, your responsibilities include:

• Responding to patient and client inquiries via phone, chat, or email
• Providing guidance on healthcare services, claims, and coverage
• Assisting with documentation and claim-related processes
• Accurately recording all customer interactions
• Escalating complex issues to supervisors when needed
• Maintaining service quality and performance standards