Chat Support Agent (Non-Voice)

Job Description

We are seeking Non-Voice Customer Service Representatives to provide customer assistance via chat, email, and other messaging platforms. This role does not involve phone support.

Key Responsibilities

• Respond to customer inquiries via chat and email in a timely and professional manner
• Provide accurate information regarding products, services, and customer accounts
• Resolve customer concerns efficiently while ensuring high satisfaction
• Document all interactions in the system accurately
• Escalate complex issues to the appropriate team or supervisor
• Maintain service quality standards and performance metrics

Schedule & Training

• Willingness to work on shifting schedules, including nights, weekends, and holidays
• Paid training on company tools, systems, and procedures

Qualifications

• At least a High School or Senior High School graduate
• Strong written English communication skills
• Customer-focused, detail-oriented, and solution-driven
• Basic computer proficiency and ability to multitask
• Willing to work onsite in Cebu City

Compensation & Benefits

• Competitive salary with performance-based incentives
• Paid training from Day 1
• Career development and advancement opportunities
• Supportive and collaborative work environment