Customer Service Associate Davao City (Urgent Hiring)

Location: Onsite

Job Description

We are seeking a Customer Service Representative in Davao City to assist customers with inquiries, resolve concerns, and provide accurate information across voice, chat, and email channels while ensuring a positive customer experience.

In this role, you will handle customer interactions, address service-related concerns, and provide timely and professional support. You will also document all interactions accurately and follow company processes to maintain service quality standards.

This position is ideal for fresh graduates and entry-level candidates looking to start a career in the BPO industry.

Qualifications

• High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
• Open to fresh grads, experience is an advantage
• Good English communication skills
• Basic computer knowledge and multitasking skills
• Willing to work onsite in Davao City

Key Responsibilities

• Assist customers with inquiries and concerns
• Provide information about accounts, services, and processes
• Handle customer concerns professionally and efficiently
• Document customer interactions and account updates accurately
• Escalate concerns when needed
• Maintain good customer service and communication

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.