Customer Service Representative – Financial
Cebu City | Onsite
Caldwell Communication

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate and professional support.

Responsibilities:

• Respond to financial inquiries via phone, chat, or email

• Assist with payments, account updates, and billing questions

• Document all interactions in the system

• Escalate complex issues to supervisors when necessary

• Maintain productivity, quality, and customer satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays

• Paid training on financial processes and systems

Requirements:

• At least a High School or Senior High School graduate

• Strong English communication skills

• Customer-focused and detail-oriented

• Basic computer literacy and multitasking ability

• Willing to work onsite in Cebu City