Customer Service Representative – Davao City

Location: Davao City – Onsite

Job Description

We are actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our conveniently located office provides a stable and professional setting, giving you the opportunity to build a long-term career in the BPO industry.

In this role, you will work as a Customer Service Representative to assist customers with inquiries, resolve concerns, and provide accurate information across voice, chat, and email channels while ensuring a positive overall customer experience at all times.

No prior experience is required—we provide complete, paid training to give you all the tools you need to succeed!

Qualifications

• • High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate

  • Open to fresh grads, experience is an advantage

  • Strong English communication and customer service skills

  • Basic computer knowledge and multitasking ability

  • Willing to work onsite in Davao City

  • Willing to work on a shifting schedule (including nights and weekends)

Key Responsibilities

• • Respond to customer inquiries via phone, chat, or email.

  • Provide accurate information about services, accounts, and processes.

  • Resolve customer concerns efficiently and professionally.

  • Accurately document all customer interactions and updates.

  • Escalate complex issues to supervisors when needed.

  • Maintain service quality and customer satisfaction standards.

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.