Technical Support Representative (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time | Fresh Graduates Welcome

COMPENSATION & BENEFITS

• Up to ₱26,000 monthly basic salary
  • Performance-based incentives and bonuses
  • Paid technical training and upskilling programs
  • Clear career growth opportunities

ROLE SUMMARY

The Technical Support Representative will assist customers with technical concerns related to software, hardware, internet connectivity, and service issues. You will provide step-by-step troubleshooting, resolve technical problems, and ensure a smooth customer experience.

This role is ideal for candidates searching for technical support jobs in Quezon City, call center technical support hiring, and entry-level CSR opportunities with no experience required.

WHAT YOU WILL DO

• Handle customer inquiries via phone, chat, or email
  • Provide technical troubleshooting for software, hardware, and connectivity issues
  • Guide customers through step-by-step solutions in a clear and simple manner
  • Resolve service-related and technical concerns efficiently
  • Document all issues, troubleshooting steps, and resolutions accurately in the system
  • Escalate complex technical issues to higher-level support teams when necessary
  • Maintain high-quality customer service in every interaction
  • Meet quality, productivity, and resolution time targets

QUALIFICATIONS

• High School or Senior High School graduate (college level or graduate is an advantage)
  • No experience required
  • Open to fresh graduates and career shifters
  • Good English communication skills (verbal and written)
  • Strong problem-solving and analytical skills
  • Basic computer knowledge and ability to troubleshoot simple issues
  • Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

• Onsite work setup
  • Shifting schedule including weekends, nights, and holidays
  • Paid training provided from Day 1

WHY THIS ROLE

This is a strong opportunity for individuals looking for call center hiring in the Philippines with no experience required. It provides structured training, real technical exposure, and long-term career growth in customer service and technical support.

LOCATION

Main Site:
West Avenue, Quezon City

Other Sites:
• Cubao
• Eastwood
• Pasig
• Manila
• Marikina
• Ortigas
• Bridgetowne

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ABOUT CALDWELL COMMUNICATIONS

Caldwell Communications is currently hiring Technical Support Representatives in Quezon City. We offer a competitive salary of up to ₱26,000 monthly, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.

Our office in Quezon City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to start or grow their career in the BPO industry. Fresh graduates and applicants with no BPO experience are highly encouraged to apply — we provide the training and support needed for success.

APPLY NOW

Start your career as a Technical Support Representative and build your future in a stable and growing industry. Fresh graduates and applicants with no experience are highly encouraged to apply.