Airline Reservation Agent
Cebu City | Onsite

Job Description

We are looking for dedicated and customer-focused Airline Reservation Agents to join our growing team in Cebu City. In this role, you will assist customers with flight bookings, ticket modifications, travel inquiries, and other airline-related concerns while delivering excellent customer service through phone, email, or chat support.

The ideal candidate is detail-oriented, professional, and capable of handling customer concerns efficiently in a fast-paced environment.

Key Responsibilities

• Assist customers with flight reservations, ticket bookings, cancellations, and rebooking requests
• Provide accurate information regarding flight schedules, fares, baggage policies, and travel requirements
• Handle customer inquiries and concerns through phone, chat, or email support
• Process ticket changes, refunds, and other reservation-related transactions
• Maintain accurate customer records and documentation
• Follow company policies and airline procedures while ensuring quality service
• Meet productivity and customer satisfaction targets

Qualifications

• At least a High School or Senior High School graduate
• With at least 6 months of call center experience
• Excellent communication and customer service skills
• Willing to work onsite in Cebu City
• Amenable to shifting schedules, including weekends and holidays
• Basic computer navigation and typing skills