Billing Account Associate
Cebu City | Onsite
Caldwell Communication

Job Description:
We are hiring Billing Account Associates to assist customers with billing concerns, payment inquiries, and account-related concerns while providing accurate and professional customer support.

Responsibilities:

• Handle billing and account inquiries via phone, chat, or email
• Assist customers with payments, billing adjustments, and account updates
• Explain charges, balances, and payment options clearly
• Document customer interactions and account updates accurately
• Escalate unresolved or complex billing concerns when necessary
• Maintain service quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifting schedules, including nights, weekends, and holidays
• Paid training on billing systems, tools, and company processes

Requirements:

• At least a High School or Senior High School graduate
• Strong English communication skills
• Customer-focused with attention to detail and problem-solving skills
• Basic computer literacy and multitasking ability
• Willing to work onsite in Cebu City