Call Center Agent
Metro Manila (Onsite)
Caldwell Communication

Job Type: Full-time

About the Company

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer competitive compensation, performance-based incentives, paid training starting Day 1, and clear opportunities for career growth in a supportive, people-first environment. Our offices are conveniently located and easily accessible, giving you a stable and professional workplace to build your career in the BPO industry.

Job Description

We are looking for a Call Center Agent who will handle customer support through chat, email, and messaging platforms.

Key Responsibilities

• Respond to customer inquiries via chat and email
• Provide accurate information about products, services, and accounts
• Resolve customer concerns efficiently and professionally
• Document all interactions in the system
• Escalate complex issues to the appropriate team
• Maintain service quality and customer satisfaction

Schedule & Training

• Willing to work shifting schedules, including nights, weekends, and holidays
• Paid training provided (non-voice tools and processes)

Qualifications

• High School or Senior High School graduate (College level/graduate preferred)
• Strong written English communication skills
• Customer-focused and detail-oriented
• Basic computer skills with the ability to multitask
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary with performance incentives
• Paid training from Day 1
• Career development and growth opportunities
• Supportive and collaborative work environment

Apply Now

Start your non-voice customer service career with Caldwell Communication. Apply today and be part of a team that values growth, support, and excellence in service.