Technical Support Representative

Location: Metro Manila (On-site)
Company: Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Technical Support Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training starting Day 1, career growth opportunities, and a supportive, people-first work environment. Our offices are conveniently located and easily accessible, providing a stable and professional setting for your BPO career.

Job Overview

We are seeking Technical Support Representatives to assist clients experiencing technical issues. You will provide clear guidance, troubleshoot problems, and deliver effective solutions while maintaining a high level of professionalism.

Key Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, and connectivity issues
• Guide clients through step-by-step solutions
• Accurately document issues and resolutions
• Escalate unresolved concerns to higher-level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts may include nights, weekends, and holidays
• Paid technical training provided from Day 1

Qualifications

• High School or Senior High School graduate (College level preferred)
• Strong English communication and problem-solving skills
• Customer-focused with analytical thinking
• Basic computer skills and the ability to multitask
• Willing to work on-site in Metro Manila

Why Join Caldwell?

• Competitive salary and performance-based incentives
• Paid technical training and career growth opportunities
• Supportive, team-oriented work environment

Apply Now

Start your career in technical support with Caldwell Communication and help clients resolve issues efficiently.